Refund Policy

At Bakings.in, we are committed to providing a delightful experience with every order. However, in the event that a refund is necessary, we have outlined our refund policy to ensure clarity and fairness for all parties involved.

Eligibility for Refunds

Refunds are typically issued under the following circumstances:

1. Order Cancellations: Refunds will be processed according to the terms outlined in our Cancellation Policy. Depending on the timing of your cancellation request, you may be eligible for a partial or full refund, either to your bank account or Bakings wallet.

2. Product Issues:

   • Damaged or Defective Products: If the products you receive are damaged or defective, please contact our customer support team immediately. We may require photographic evidence of the issue. Upon verification, we will offer a replacement or a full refund to your bank account or Bakings wallet.
   • Incorrect Items: If you receive an incorrect item, please notify us within 24 hours of delivery. We will arrange for a replacement or issue a full refund to your bank account or Bakings wallet.

3. Delivery Issues:

   • Missed Delivery: If we are unable to deliver your order due to our fault, and you are unable to reschedule, we will issue a full refund to your bank account or Bakings wallet.
   • Late Delivery: If your order is not delivered within the maximum Service Level Agreement (SLA) of 5 days (excluding same-day delivery issues), you may request a full refund.

Refund Process

• Refund to Bank Account: Refunds to your bank account will typically be processed within 7-10 business days from the date of approval. The refund amount will be credited to the original payment method used during the purchase.

• Refund to Bakings Wallet: Refunds to the Bakings wallet are usually processed within 2-3 business days. The credited amount can be used for future purchases on Bakings.in.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Cancellation Requests Outside the Allowed Timeframes: Orders canceled outside the allowed cancellation timeframes, as specified in our Cancellation Policy, are not eligible for refunds.
• Non-Cancellable Orders: As outlined in our Cancellation Policy, certain orders (e.g., same-day delivery, special days) are non-refundable.
• Customer Negligence: Refunds will not be issued if the issue is due to customer negligence (e.g., providing incorrect delivery information).

Discretionary Refunds

Refunds, in exceptional cases, may be provided at the discretion of the company, depending on the circumstances surrounding the request (e.g., natural calamities, unavoidable situations). However, customers are not entitled to claim a refund as a right under these conditions.

How to Request a Refund

To request a refund, please contact our customer support team with the following details:

• Order Number
• Reason for Refund Request
• Preferred Refund Method (Bank Account or Bakings Wallet)

Our customer support team will review your request and guide you through the process.